Delivery and Shipping Info

Website orders are shipped within New Zealand only. We endeavour to do our best to ensure your cheese arrives at your place in good condition. Your cheese order will be packed in a box lined with planet friendly, reusable/compostable insulation along with ice packs to keep it chilled until it reaches you. When received the cheese should be placed in a refrigerator as soon as possible to retain its shelf life. 

NZ Post has options on its website as to whether you require a signature on delivery (meaning there needs to be someone available to receive the delivery at the address supplied) or whether you wish to provide an authority to leave in a particular spot at your delivery address.  You must be home to receive a chilled delivery if a signature is required.  If you choose to have the parcel delivered without signature, using an Authority to Leave, Grinning Gecko Cheese Co. holds no responsibility if the product deteriorates in condition.

Shipping timeframes depend on when your order is placed and the volume of orders we receive. Normally orders are dispatched Tuesdays and Wednesdays to avoid potential delays that could see the order is stuck in a depot over a weekend.  Orders are not dispatched on Fridays, Saturdays or Sundays.

If you have not received your delivery within these time frames refer in the first instance to your courier Track and Trace information, then please contact us.

We are unable to send orders to Rural Delivery addresses, PO Boxes or Private Bags.  

Please note shipping times vary for locations throughout New Zealand. Call us if you have any queries regarding delivery to your location.

Please note courier deliveries may take longer than usual due to high demand across the nation and staffing shortages across our delivery providers.

For Christmas and other statutory holiday periods we will notify cut off order dates and expected delivery timeframes on the website.

If you would like to place an order with multiple delivery addresses, please place these orders separately.

The shipping information displayed on the website is not applicable to trade customers.

For enquiries about your online order or stocking our product, please contact us:
+64 9 459 6060 or email us at orders@grinninggecko.co.nz

 

Refund & Return Policy

DAMAGE AND ISSUES

Your satisfaction is very important to us. If you have any queries about your order or a particular product, please contact us. It’s our aim to provide you with the highest quality product. If your purchase from our online store arrives at the address provided by you in poor condition, please contact us by phone or email within 2 days of the date received. Please provide us with the product description, date received and nature of your quality issue. We may ask you to provide photos to help us identify the problem.

We may provide a refund or send a replacement at no cost to you for any quality issue that we believe is within our control.  

In the unlikely event that your order is damaged in transit we will endeavour to lodge a claim with the courier company involved. We may require additional information and/or photos from you to process this.  We may issue a refund or replacement at our discretion.  

Should you receive an incorrect item/s please contact us so we can rectify the issue.

Should a product prove defective we will happily replace or refund the affected item/s at our discretion. We may require additional information and/or photos from you in order fulfil our food safety and quality assurance processes and to process a replacement or refund.

Any refunds will be processed via the original method of payment. 

Once approved, all refunds will be processed via the original method of payment. Please note that refunds to a credit card may take a few working days to appear on your credit card statement once processed. 

RETURNS

Our food control plan does not allow perishable items such as cheese to be returned. 

 

ORDER CANCELLATION AND NON-DELIVERY

Once an order has been placed it may not be possible to cancel.  Please phone us 09 459 6060 as soon as possible afer placing the order and we will discuss options with you. Any refund will be provided via the original method of payment less a $15 administration fee to cover costs incurred in assembling and disassembling an order, as well as the fees charged to Grinning Gecko Cheese by Shopify and Stripe.

Once an order has been dispatched it cannot be cancelled.

Please ensure you supply the correct delivery address when placing your order. Grinning Gecko Cheese Co. takes no responsibility for orders delivered to the wrong address, due to incorrect delivery information being provided by the customer. We MAY be able to redirect or retrieve the order in some instances, in which case a re-delivery fee will apply.  

 

Privacy Policy

This privacy policy is created to demonstrate our commitment to your privacy and the protection of your personal information.

COLLECTION AND USE OF INFORMATION

The personal information you provide to Grinning Gecko Cheese Co. is collected for the purpose of processing your order only. This information includes: the full name of the customer and recipient, the customer’s e-mail address, billing and delivery addresses, contact phone numbers and order details.

STORAGE OF INFORMATION

Your personal information is stored in a password protected database. Only those directly involved in the processing of your order, or administering our mailing list, have access to this database. No credit card information is retained on file.

You have the right to view your personal information at any time and, if you wish, request that this information be amended or deleted.

The personal information you provide will not be made available, shared, sold, or rented to any third party unless you have authorised us to do so or unless we are required by law.

Grinning Gecko Cheese Company Limited also collects anonymous, statistical information (such as your Internet Provider Address and the pages you have visited whilst on our site). This information is used in aggregate and enables us to identify broad patterns related to customer traffic and site usage so that we may better tailor the service we provide to our customers.

NEWSLETTER SUBSCRIPTION CANCELLATION

Each email newsletter sent to you contains an ‘unsubscribe’ link to enable you to stop receiving our newsletters. If you wish to unsubscribe from our electronic mailing list, please follow the instructions at the bottom of the electronic message or email us at info@grinninggecko.co.nz to be removed.

If you have received unwanted, unsolicited email/s sent via our mailing engine please contact us.

 

SECURE SERVER AND DATA ENCRYPTION

All credit card information is encrypted throughout the order process and cannot be intercepted or read by a third party whilst being transmitted over the internet.  See Click here for information relating to Stripe Security

 

COOKIES

Cookies are identifiers placed on a recipient computer's hard drive via a visiting browser. A 'cookie' keeps track of the general information you provide such as the products in your shopping cart. Cookies make it possible to personalise your view of our site on return visits and save you time when placing subsequent orders. Grinning Gecko Cheese does not use cookies to store any of your financial or personal information. To enjoy the benefits of a Registered User, your browser must be set to accept cookies. If your web browser does not accept cookies you will need to modify your current settings for 'cookies' in the Options menu in order to view this site.  Terms of Service

Variations

Our cheeses are handcrafted so while we undertake great care to ensure your cheese is exactly the weight ordered, weights may vary upwards a little.

Exporting

Products on this site are for delivery throughout New Zealand. We do not export internationally.

Competitions

From time to time, Grinning Gecko Cheese Co Ltd will offer giveaways in the form of cheese and other product

To be eligible for prizes, entrants / recipients must live in New ZealandUnless otherwise stated in the competition terms, winners will be chosen at random using an online randomiser.Winners will be notified via email and (where possible) tagged in the competition social media post.Winners will be given 7 days to respond and accept their winnings, and if a response hasn't been received we will unfortunately need to redraw.Entries from social media profiles that have been created only to enter competitions and win prizes will be deemed ineligibleTo be eligible to win the prize, the entrant will agree to be included in the Grinning Gecko Cheese mailing list.Communication about giveaways and prizes will only be made through our official primary communication channels (email, Facebook and Instagram) and entrants are encouraged to beware of follow requests, friend requests or messages from accounts and report anyone using our content to impersonate us.

 

OVERVIEW

This website is operated by Grinning Gecko Cheese Company Limited. Throughout the site, the terms “we”, “us” and “our” and “GG”. “Grinning Gecko Cheese Co” and “Grinning Gecko “ refer to Grinning Gecko Cheese Company Limited. Grinning Gecko Cheese Company Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are in New Zealand dollars (NZD). These prices are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
From time to time there are heavy demands on particular products. As some of our range is seasonal, it is not always possible to replenish our supplies immediately. We recommend you order early to avoid disappointment and apologise if the product you seek is sold out.

Every effort is made to ensure that stock levels displayed on the website are accurate. If a product you have ordered is not available, we will contact you prior to dispatching your order.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products as they appear in store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Due to the limitation of space photographs on this website are not to scale. Sizes are generally indicated by weight in the description.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Grinning Gecko Cheese Company Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Grinning Gecko Cheese Company Limited and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at orders@grinninggecko.co.nz

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